Why do the contents of my SMS differ from those of my email?

Typically garbled text occurs as a result of emails containing HTML or characters pertaining to a Non-English character set.

In order to ensure this problem does not persist, please ensure the following:

  • Outgoing emails are sent in "plain text" and the language is set to Unicode English.
  • Outgoing emails do not contain HTML code or signatures that are automatically appended to emails (textual or pictorial).
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